- How do I buy a ticket?
Open Download the HPT SMART PAY app designed by Modeshift Inc. on your Apple or Android device. The correct SMART PAY app is shown in the graphic below: To purchase tickets or passes through the SMART PAY app, click on the ticket icon on the bottom of the screen. Click on the “Buy Tickets” tab in the top left corner or the plus icon at the center of the screen. All available tickets and passes are displayed between two tabs called “Tickets” and “Passes.” Users need to be logged in to their account to view their tickets. If you haven’t registered in the app yet, you will be prompted to do so using your email or a Google, Apple, or Facebook account. After you have logged in successfully, you can complete the purchase with a debit, credit, or pre-paid card payment. The payment is made through a secure and certified external service /PCI-compliant/. Your purchase will show up on your mobile device and you will be all set to ride. Online Web Portal: To purchase tickets or passes through the Web Portal, go to: https://smartpay.ridehpt.com/. You will need to download the free SMART PAY app to use the passes you purchase in the Web Portal on your phone. Click on “Buy Fares” in the upper right-hand corner. A page will come up with all of the fares and passes that you can purchase, and you would continue on to your payment method. Users need to be logged in to their account to view their tickets. If you haven’t registered in the portal yet, you will be prompted to do so using your email or a Google, Apple, or Facebook account. After you have logged in successfully, you will need to complete the purchase with a debit, credit, or pre-paid card payment.
- How do I travel with a valid ticket?
Each ticket has description holding information for which areas the ticket is valid. In order to use a ticket you just need to scan the QR code of the ticket on the validator machine onboard the bus.
- How do I create an account?
Tap on the “Tickets” tab and then on the login button or on the profile icon in the top right corner. Then create an account by choosing one of the options – either with an email, by Google, Facebook, or Apple account.
- How do I change my account information?
Your account information can be changed only by contacting the agency – they will make the necessary changes.
- Can I save stops and routes in the “Favorites” tab?
You can choose a stop by tapping on the red dot. Details about the routes passing through this particular bus stop will appear. By tapping on the * (star icon) you will be able to add the stop to the “Favorites” tab.
- How do I find a bus/route or a place I’m looking for?
The best way is to search for the desired destination in the Search menu. You will then be able to choose from the options listed in order of time – the fastest arrival time from point A to point B.
- How do I choose between a Ticket or a Pass?
The travel document that you purchase is entirely up to you, depending on how often you travel and your specific travel preferences.
- Can I use the mobile application without giving access to my GPS location?
The mobile application needs access to your GPS location for accurate data.
- What will happen if I lose cellphone service? Can I buy a ticket? Can I validate an existing ticket?
You will still be able to travel with already purchased tickets and validate such, but if you need to do a purchase – an internet connection is required
- What happens if I use a new device?
You can simply log in the mobile application using your original login details. Please note that you cannot use the mobile application with the same account on two devices at once.
- Will the application store my credit card details?
You can choose whether the mobile app stores your credit card details or not.
- Do I need to create an account/log in to use the trip planner?
An account is necessary only if you want to purchase a ticket/pass.
- What versions of IOS and Android are supported?
Supported versions: iOS 10 + Android 7 +